FAQ

· How does the order process work?
Look through our inventory and take note of what you like. Fill out our Questionnaire Form on our Contact Page and let us know the details of your event (date & location), what you are interested in and quantity of each item. All orders are reviewed by Oh So Pretty Events & Rentals staff to ensure the items are available on the date desired and to provide shipping or delivery quotes if requested. We will send you an invoice with all cost details, once the order has been confirmed, we will send you invoices through PayPal for the 50% non-refundable deposit & the final remaining balance will be due 14 days prior to your event date.

· How much do I have to pay to reserve an item?
We require a 50% non-refundable deposit for reserving items.

· How long is the rental period?
The rental price for each item quoted on this website includes a fixed rental period (4 days). The rental starts the Thursday before your event (if your event is on a Saturday or Sunday), when you receive your items. The rental ends the following Monday, when you drop off the items.

· Do you ship?
No, unfortunately we do not offer shipping at this time.

· What if I need the item(s) for a longer time period?
We can often accommodate a longer rental period, just contact us to work something out.

· Do you deliver?
Yes! BUT…only in the Los Angeles, Orange County, Ventura County & San Bernadino County areas. Delivery cost is based on the amount items needing delivery and the distance from our San Gabriel/Pasadena location.

· Do you set up or offer event styling services?
Yes! BUT… only in the Los Angeles, Orange County, Ventura County & San Bernadino County areas. Set up is not part of the rental fee. However, if you would like help with set up or decor decisions, we are happy to work with you for an additional fee. We offer different styling packages based on what your specific needs are. Contact us for more details.

· I don’t see what I want!
We would love to work with you to find the perfect rental items for your event! We are currently building our inventory and are open to requests and suggestions. Contact us about your ideas!

· Do you purchase items from the public?
We do! We are always on the hunt for new pieces to add to our inventory selection. If you have any vintage, antique, unique items or have leftover items from a wedding or event you no longer need, we’d be happy to take a look to determine if they would be a right fit. Send us photos of the items you wish to sell and we’ll go from there.

· Do items need to be returned clean?
Yes! All items are given to you clean, so we expect you to return those items in the same condition to avoid a cleaning fee, which may include professional cleaning fees on upholstered items. Fees vary depending on extent of cleaning required.

· What are the charges if we break something?
Accidents happen! However, all rental items are your responsibility from delivery (or will-call) to their pick-up (by us) or return. Many of our items are one-of-a-kind, so we ask that you ensure they are secure at all times and protected from the weather. We charge for broken, damaged or missing items including packing equipment such as crates, dish racks, plastic upholstery covers, and moving supplies. Fees for non-repairable or unreturned items will be assessed on a case-by-case basis and we will send you an invoice with details of damages for payment of such items. The replacement fees for items vary. Damaged or missing items must be reported prior to the event or the items are considered received and in good condition.

· Can real candles be used in the candleholders?
We would prefer you to use electric candles in order to not leave any wax residue behind, but will allow you to use real candles as long as you clean up any wax left by the candle before returning the items. If you return items with wax residue on them, we will charge you a cleaning fee & if the wax is not able to come off the item, we will have to charge you for damages.

· What are your policies?
You can check out our policies & terms and conditions here.